What is propane?
In many ways it is like natural gas, but instead of a gas pipe coming to your home a tank is on the property that delivers it underground to your home. The tank is filled by a delivery driver who periodically delivers gas as the level goes down
Is propane safe?
Propane is safe. Propane tanks are designed specifically for the pressures and function of propane. The same can be said for the regulators, gas line and equipment used to deliver the gas. All of our delivery and service personnel are trained, experienced and go through constant safety refresher training.
What is propane used for?
- Space Heating
- Water Heating
- Pool Heaters
- Construction Heat
- Motor Fuel
What do I look for in a propane supplier?
- Good safety track record
- Local: Local Propane suppliers are more in tune with the local markets and available to answer question and off help that large out of state national companies.
- Experience in the industry. A company that has been in the business for a long time and has qualified people that have been with them for a long time.
- Active members of the Wisconsin Propane Gas Association and National Propane Gas Association.
- Involved in and supports the local community.
- A good recommendation from someone you trust.
How much propane will I use?
The best answer is that every house and homeowner is different, so it’s had to tell. If you bought an existing propane home, the previous owner would be a pretty good indicator.
What do I do if I smell gas?
Inside a building: Evacuate the building. Do not turn light switches on or off. Turn off the gas at the tank. From a safe location, contact your propane supplier so the problem can be fixed.
Outside: Turn the gas off at the tank and contact your propane supplier.
How is propane stored on my property?
Propane is stored in a tank on your property. The size of tank depends on your application. The most common size tank is 500 gallons. It is about 10ft long and 4 feet high. (See Picture)
Where does the propane tank go?
Most tanks need to be at least 10 feet from a building. Some smaller tanks can go right next to a building, but there are other factors to consider. All installations are done according to the National Fire Protection Association gas code. The tank also needs to be within about 100 feet of driveway access so the tank can be filled.
Do I have to buy my propane tank?
No. Most customers use their tanks on a no charge lease basis. If your propane supplier owes the tank, then they are responsible for the maintenance and upkeep.
How much does the installation cost?
Most installations for home heating use are at no charge if the tank is company owned.
Who installs the inside gas piping?
Most propane suppliers only install gas piping on the outside of the house. A qualified plumber or heating contractor should be used for the inside piping.
Who installs and converts propane appliances?
Any appliance retailer will install a propane appliance, but many do not convert appliances to propane. Usually a local appliance repair company is your best bet.
How much does propane cost?
Propane is a commodity like gasoline, so prices can fluctuate. We offer a number of programs to help manage the cost and avoid big swings in price.
Do I need to call when I need propane?
- No. For most of our home heating customers we automatically deliver gas when our computer calculates it is needed. The computer bases deliveries off of past usage and the temperature outside. After a few deliveries it does a very good job.
- In cases where customers supplement their heat or use sporadically, it may be better for the customer to watch the tank and contact us in time to deliver.
How do I pay for propane?
We have different payment options. Some customers pay the bills each time gas is delivered. Others use the Level Pay program to make constant payments throughout the year. Pre paying for gas and automatic credit card payments are other options
Who owns the tank?
In most cases the propane supplier owns the tank and leases it to the customer at no charge as long as a certain amount of gas is used.
Do propane tanks explode?
No. Propane tanks are engineered specifically to avoid explosion. They are designed to withstand high pressures, but also have relief valves built into the tank to keep the tank safe.
How do I get the propane?
A propane delivery truck comes when the tank needs to be filled. The driver has about 100 feet of hose that he pulls from the truck to deliver the gas.
How do I know that propane was delivered?
- When a driver delivers gas, we usually leave a slip at the house showing how much gas was delivered and the cost. If the slip would blow away, we mail and account statement at the end of the month.
- You can also sign up for e-statements which will get to you sooner than mailed statements.
How do I know how much gas is in the tank?
Under the dome on the tank is a percentage dial. The most a tank would be filled to is 80%. If you have a 500 gallon tank, there is 400 gallons of gas in the tank when it is full.
How do I know my propane system is safe?
Whenever a tank is installed, if there is a new owner or if someone smells gas, we do a complete inspection of the gas system. A leak test puts a set amount of pressure on the gas line, outside and inside the house, so we can tell if gas is escaping somewhere it should not be. We also visually inspect the gas line and appliances that can be seen. Also, soapy leak detecting solution is used on the tank and at fittings to look for leaks.